FAQ’s

SHIPPING INFORMATION

What Shipping Methods Are Available?
We are accepted all shipping method, which is available both side location or especially in customer demand (if needed we demand additional charge and transport cost which is applicable for your preferred, except our pick).
How long will it take before my item is fixed?
When you list an item on Platonic Zone, you can choose a listing duration if needed.
Do you ship Internationally?
First of all we are delivery some country (Conditionally), need additional charge and transport cost which is applicable for your desired country. However, we are not responsible for additional charges you may incur as a result of international duties.
How can I track my order?
You can easily track your order in your account by clicking order tracking tab or click here.

ORDER AND RETURNS

I have changed my mind. Can I still cancel order?
How can I track my return order?
You can easily track your order in your account by clicking order tracking tab or click here.
How can I return an item?
You can check our Refund and Returns Policy or Click here.
Do I get a refund?
What is the return notice period?
Why can’t I return certain items?
You can easily track your order.
If you not find your question you can just send me email : info@platoniczone.com

What is a fulfillment address?

The fulfillment address is your shipping address. If you have an international address, it is very helpful if you rewrite your address in the Special Instructions field during check out.

Can you ship your products anywhere?

Yes! However, we are not responsible for additional charges you may incur as a result of international duties.

What methods of payment do you accept?

We accept PayPal and all major American credit card brands.

How do I cancel an order or return an item?

E-mail us at info@platoniczone.com, letting us know that you will be returning an item. Then, ship the item with your receipt to Kaniz Plaza (2nd floor), Zindabazar, Sylhet, Bangladesh. Please include in this shipment your personal information that you used to make the order. Our policy typically is that, for domestic returns, you as the customer will pay for shipping back to us, but we’ll refund the cost of shipping that we originally charged you. This is to help streamline the process and avoid having to exchange money for the purpose of refunding items. For more details and info regarding in store returns, see our refund/exchange policy.

How do I proceed through the check out process?

Once you have finished adding items to your Shopping Cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the check out process.

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