SHIPPING INFORMATION
What Shipping Methods Are Available?
How long will it take before my item is fixed?
Do you ship Internationally?
How can I track my order?
ORDER AND RETURNS
I have changed my mind. Can I still cancel order?
How can I track my return order?
How can I return an item?
Do I get a refund?
What is the return notice period?
Why can’t I return certain items?
The fulfillment address is your shipping address. If you have an international address, it is very helpful if you rewrite your address in the Special Instructions field during check out.
Yes! However, we are not responsible for additional charges you may incur as a result of international duties.
We accept PayPal and all major American credit card brands.
E-mail us at info@platoniczone.com, letting us know that you will be returning an item. Then, ship the item with your receipt to Kaniz Plaza (2nd floor), Zindabazar, Sylhet, Bangladesh. Please include in this shipment your personal information that you used to make the order. Our policy typically is that, for domestic returns, you as the customer will pay for shipping back to us, but we’ll refund the cost of shipping that we originally charged you. This is to help streamline the process and avoid having to exchange money for the purpose of refunding items. For more details and info regarding in store returns, see our refund/exchange policy.
Once you have finished adding items to your Shopping Cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the check out process.